Refund Policy

1. Return Eligibility

You have 14 days from the date of receiving your item to request a return, in accordance with our return policy.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging with all tags attached.
• A valid receipt or proof of purchase is required.
  

2. How to Request a Return

To start a return, please contact us at info@theclassicgentlemen.co.uk. If your return is accepted, we will provide instructions on where to send your package.

Returns sent without prior authorization will not be accepted.

3. Return Shipping Responsibility

• Customers are fully responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
• The original shipping costs are non-refundable.

4. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at [your email]. We will work quickly to resolve the issue.

5. Exchanges

To exchange an item, first return your original purchase following the steps above. Once the return is accepted, you can place a new order for the desired item.

6. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, a refund will be processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund.

7. Contact Information

For any return-related inquiries, contact us at:

Business Name: Novi Management LTD.
Address: 8a bore street, Lichfield, WS13 6LL, Staffordshire, United Kingdom
Phone: [Your Contact Number]
Email: info@theclassicgentlemen.co.uk
Customer Service Hours: [Your Working Hours]

We strive to provide the best service and will respond to inquiries within 24 hours on business days.